Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day the contract was concluded. In order to exercise your right of withdrawal, you must inform us
by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.
If you have requested that the services should begin during the cancellation period, you must pay us a reasonable amount that corresponds to the proportion of the services already provided up to the point in time at which you informed us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.
Special information on the premature expiration of the right of withdrawal
Your right of revocation expires prematurely if the service has been rendered in full and the performance of the service has only begun after you have given your express consent.
Sample withdrawal form
- Your right of revocation expires prematurely if the service has been rendered in full and the performance of the service has only begun after you have given your express consent. I hereby revoke the contract I have concluded for the provision of the following service: …
- Ordered on / Received on: Date
- Consumer’s name
- Address of the consumer
- Place and date
- Signature (only if notification is on paper)